Frequently asked questions

We have summarized for you a few questions and associated answers. If you have any questions, please contact us by phone or by e-mail (see Contact).

General Questions

We rent brands of the Erwin Hymer Group like Dethleffs. All vehicles of McRent are not older than 2 years.

Travel vans must be booked at least 14 days before the term of lease begins. Bookings with a shorter handling time are subject to consultation of the respective station.

The renter must be in possession of a valid identity card / passport and driving licence.

For the groups Urban, Compact, Family, Comfort and Premium, the renter´s minimum age is 25 years.
If renting a vehicle weighing more than 3.5 tonne, it is the driver's responsibility to check that his/her driver's licence permits him/her to drive it.

Any additional driver can be registered free of charge at the station upon Pick Up of the vehicle. For additional driver the same regulation rules apply as for the renter. The renter assumes liability for the additional driver.

As regards vehicle groups Urban, Compact, Family and Comfort, the hirer must have been in possession of a category III or category B driving licence for at least one year.

Please note that vehicles of the Premium group have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.

You can book McRent vehicles in various ways:

  • On site at more than 85 McRent stations across Europe, Japan and New Zealand
  • Via the international booking centre number: +49 7562 91389 150 from a direct contact person (english)
  • Via the booking portal www.mcrent.co.nz

Motorhomes are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the lessor in part or in full, the lessor shall charge a cleaning fee. Please note that possibly incurred costs have to be paid directly on site.

As regards acceptance of the van, please take into consideration that formalities and instructions will require approx. 1 h. Please request an exact time of handover from your station so as to avoid overburdening of the station´s capacity and longer waiting times. Do not plan large driving distances for this particular day. Take your time when accepting the van. Convince yourself together with our employees that your vehicle is fully equipped and that existing traces of use are recorded in the handover certificate.

Depending on the season, our minimum term of lease is between 5 and 14 days. Shorter terms of lease are subject to consultation of the respective renting station.

No, we exclusively rent out camper vans / travel vans / motorcaravans. These are automobile units.

McRent prices are charged in line with the respective season on a precise daily basis.

Any camper van lessor renting out his camper van in exchange for a fee acts as a businessman. Hence there can be no "renting out of camper vans by a private person" in the actual sense.

When renting a camper van, please pay attention to entries in the vehicle documentations. Here, there has to be an express reference to registration as a "self-driver renting vehicle". Otherwise, you as the renter will have NO insurance cover in the event of damage!

Upon handover of the vehicle to you, you will receive a damage report form which you are obliged to complete in any event of accident. In case of fire, theft, damage caused by game animals or other damage, police and the renting station must be notified. The renting station must also be notified of any details concerning the circumstances of the accident.

Claims for damages of other parties involved in the accident must not be acknowledged.

Handover of a Motorhome to you is possible only during the station´s opening hours. Moreover, please note that at some stations handover to you must take place in the afternoon and return of the camper van is possible only in the morning.

The exact times will be indicated to you in your offer.

Please note, pets and animals are not permitten in our motorhomes.

Journeys outside of New Zealand are not permitted.

The service fee does not only include a suitable preparation and outside cleaning of the vehicle, but also a careful introduction. All control elements and technical issues will be shown and explained in detail, so you can travel well prepared and stress free, even if you are travelling with a motorhome for the first time in your life!

There are a few things that you may not be used to when driving in New Zealand. For example drive on the left side of the road is one thing. Please use our Driving in New Zealand information. Is has summarized many important informations in different languages.

Technical Questions

Our large selection of different floor plans offer from a small van for two people up to six berth large-scale alcove vehicle. We have the right vehicle for everyone.

Our hire vehicle fleet does not include vehicles equipped with trailer coupling. All our motorhomes in New Zealand have an automatic transmission.

Upon handover of the vehicle to you, you will receive two 11 kg gas bottles, one full, one used. In New Zealand there is a fee if you return the gas bottle empty.

At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.

In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.

In most cases, only a small fee will be charged for filling up fresh water.

Our vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.

Financial Questions

Yes, in principle, the takeover of the mobile home is to make a deposit of 7.500 NZD. If the deposit is by credit card and the hirer must be identical. Please note that no station may hand over a vehicle if the deposit is not received directly into the station and that you are not allowed to pay it in cash.

In the event of withdrawal from binding booking, the following cancellation charges become due:

  • 92 days before beginning of rental, no cancellation fee;
  • Between 91 and to 30 days before the beginning of the rental, 30% of rental cost with a minimum of NZD500;
  • Between 29 and 7 days before the beginning of the rental, 50% of rental cost; and
  • Less than 7 days before the beginning or by no show, 100% of rental cost

(see general Terms and Conditions)

One way rentals are possible in New Zealand. For a surcharge you can Pick Up your vehicle in Auckland and Drop it Off in Christchurch vice versa.

Transfer is not included to the rental station.

Except for our Urban Standard vehicle group (without shower and WC), all vehicles have comprehensive complete fittings: kitchen with refrigerator and cooker, bath room with sink, shower and chemical toilet (cassette), heating, fresh water and waste water tank, safety belts in living quarters, power-steering, connection cable, New Zealand standard plug set for 230 V, separate 12 V battery for living quarters, battery charger, fire extinguisher, bed and towel set, crocery at least one stereo radio with CD and a bicycle rack. Extras like camping chairs and table, childseats and Wifi are only available on request and for an additional charge. Even the booking is simple.

Additionally, the following is already included in the rental:

  • Unlimited mileage*
  • GST (Good & Services Tax)
  • Comprehensive AA Svc coverage with a deductible of NZD 7,500.00 per loss
  • Third-party liability insurance with a global limit of indemnity of NZD 10 Million
  • Awning
  • Rear View Camera
  • Air conditioning in driver's cabin
  • Heating
  • Bicycle rack
  • External cleaning
  • 1 bottle of gas (full)
  • Electrical Power Lead Cable (15m)
  • Toilet chemicals
  • Freshwater / Greywater Hose
  • Saturday fee
  • Dethleffs safety package
  • 24/7 Camper Care 24hr Roadside Assistance
  • Automatic transmission
  • Dish set/Crockery
  • Towel set
  • Bed set
  • Extra Driver
  • TV (Free to air channels)

* Specials could have limited kilometres, they are separately marked. Extra kilometres will be charge according to the valid price list.

When renting a McRent vehicle, you are granted comprehensive insurance with a 7.500 NZD own contribution per event of damage and liability insurance with a third-party liability insurance with a global limit of indemnity of 10 Mio. NZD.

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